Frequently Asked Questions

How much does each letter cost?

We offer 4 packages which you can view here

When will my letter arrive?

First Letter from Santa

All orders received in October First letter sent on 1st November
All orders received in November First letter sent within 7 – 10 working days of receiving the order
All orders received between the 1st – 15th December First letter will be sent asap! Email for tracking queries
Follow-up Letter from Santa
All orders received up to 15th December Follow up letter will be sent by 15th December
Please note – for orders made after 15th December, we do not guarantee the letters will arrive prior to Christmas.

How will my letter be personalised?

Your letter will be personalised based on the information you entered when ordering the letter.

Is there a postage fee?

Santa’s little helpers at are committed to providing you with outstanding levels of service but unfortunately that does mean we need to add a small processing and postage fee to orders for all orders.

Why is there a ‘postage’ fee charged on Package 1?

Unfortunately, PayPal calls this a ‘postage’ charge but it is actually a processing charge. We cannot rename that in PayPal. The processing charge covers the writing of the letters on letterhead, creating email friendly PDF files and emailing them over to you. As you can imagine, the manual work that goes into this is time-consuming for both letters.

How do I pay for my letter?

We process all of our payments securely through PayPal. The best thing about it is you don’t need a PayPal account, just pay with your credit or debit card as normal and it will be processed via PayPal. will not receive nor hold your financial data, it is all processed via Paypal on our behalf.

Do you pass my details to any other Company?

We will never give or sell your details to another company. We may, however, write to you letting you know of other amazing products we have to offer. We trust that is OK with you, but if it is not, let us know and we’ll remove you from the mailing list.